Watch out for fraud! Be wary if you get a phone call from someone claiming to be an IT support person. Never install remote-access software, and when making payments be sure to check the payee’s bank details and the amount. Your log-in details are confidential – never share them with anyone!
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Our Customer Service Center is available Monday to Friday, from 7:30am to 7:30pm. Calls are recorded for security and customer-service purposes. When you call, an advisor will ask you to verify your identity before they can provide personalized.
Our Customer Service Center will contact you within two business days of receiving your request to set the date, time, place, and purpose of your meeting. Depending on your needs, you may be able to speak with an advisor over the phone.
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Our advisors will call you back free of charge within one business day.
Our callback service is free of charge and available Monday to Friday from 8:30am to 5:30pm. Call 0844 228 228 from within Switzerland (CHF 0.08/min) or +41 21 212 10 00 from abroad (your service provider’s rates apply). An advisor at our Customer Service Center will call you back within one business day at the phone number you provide with your request. After confirming your identity, the advisor will respond to any questions or requests you may have.
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Our instant messaging chat service is available Monday to Friday from 8:30am to 5:30pm. It may be unavailable if there is a high volume of calls at our Customer Service Center and all of our advisors are busy. If this happens, we recommend you try again later or use our callback service.
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ll answer all of your general questions within three business days.
If you are not a BCV customer or do not have BCV-net access, simply click on “Back” and then on "Write to us,” then fill out the contact form. We can provide only general information about our products and services, and will reply within two to three business days.