Contact the retailer
There are all kinds of reasons you may want to cancel a TWINT payment. Maybe you made a mistake in paying your telephone bill, ran into a problem with an online purchase, or haven’t heard anything from the retailer since you paid.
TWINT is based on a system of promises to pay, and BCV is responsible for paying retailers just as retailers are responsible for delivering their goods and services. For this reason, there is no way for BCV to cancel a transaction. It’s up to the retailer to reimburse you if you don’t receive what you paid for or for any other reason. To get a refund, you need to contact the retailer directly.
Pending transactions
You can consult this page.
BCV is there to help
If you can’t reach an agreement with the retailer, call BCV to open a complaint with TWINT SA, which will conduct arbitration between you and the retailer.
