By continuing to use this website, you agree to our use of cookies to offer you personalized services and content, calculate statistics on website visits, and enable you to share content on social networks. Learn more.

Be on the lookout for scammers! Never share your log-in details, bank card numbers, or PIN codes. BCV will never ask you for this information. Always double-check your payment orders (payee’s name, amount). Never install remote access software on your devices. Learn more

BCV-net and BCV Mobile will be unavailable on Saturday 08 March from 10h30 pm until Sunday 09 March 05:00 am due to server maintenance. We apologize for the inconvenience, and thank you for your patience.

Back to help

New mobile number or phone

Updated on 27 January 2026

New mobile number

If you have a new number, contact BCV by telephone to link the new number to your TWINT account.

That will ensure you can keep your transaction history, automatic payments, and loyalty cards. 

 

New phone     

Download the BCV TWINT app on your new phone and log in to your account again by following the step-by-step instructions on your phone. 

 

Didn't find what you were looking for?

Other legal information

Please read our website and email Terms and Conditions before using our website or contacting us by email.

In principle, any information and/or documents appearing on this website that relate to financial instruments or services within the meaning of the Swiss Financial Services Act (FinSA) are considered advertising materials pursuant to this Act.

© 2002-2026 Banque Cantonale Vaudoise, all rights reserved.