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Blocking another TWINT user

Updated on 06 October 2023

Misuse of the “Send money” feature in TWINT

Do you receive repeat requests from unknown numbers asking you to send money? Or when you send or receive money, do other TWINT users insult you or send you inappropriate content via the message feature?

 

What can you do?

BCV TWINT does not currently offer a blocking feature. So we suggest you begin by asking the person to stop bothering you. You can do this, for example, by sending them a text message

 

BCV is there to help

If that doesn’t work, BCV can file a complaint with the person’s bank along with a request for that bank to ask the person to stop bothering you*. If you would like us to do this, please call us. 

*The other person’s bank is under no obligation to comply with our request, and only that bank can decide whether to block the person’s account. If it doesn’t act on our request, your only recourse is to take legal action.


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