Be wary if you get a phone call from someone claiming to be an IT support person. When making payments, be sure to check the payee's bank details and the amount. Your log-in details are confidential, never share them with anyone!

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Fraud or scams

Updated on 13 October 2023

Did you buy something through a classified ad but never receive the item?

Did you pay the scammer with the “Send money” feature in BCV TWINT?

We suggest that you:

  • request the money back using the “Request and split” feature in BCV TWINT
  • send a text message to the recipient stating that you are requesting the money back because you have not received your purchase


What if that doesn’t work?

BCV can file a complaint with TWINT SA asking the recipient’s bank to encourage the recipient to return the funds.

The procedure is completely voluntary on the part of the recipient and their bank. If the recipient does not want to return the funds, your only recourse is to take legal action. 

To create the complaint, please contact BCV by telephone, as we will need to formally verify your identity.

Did you pay using a five-digit code sent by the scammer?

As a general rule, never pay using five-digit codes that you have received from sellers on online marketplaces such as Facebook Marketplace or

By paying with a five-digit code, you are approving the payment (which is usually to a legitimate business).

The transaction is thus considered valid, and BCV cannot do anything about it. You should file a complaint with the police as soon as possible. 


Protect yourself from would-be scammers

To stay safe while using BCV TWINT, be sure to follow TWINT’s security tips:

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