Be on the lookout for scammers! Never share your log-in details, bank card numbers, or PIN codes. BCV will never ask you for this information. Always double-check your payment orders (payee’s name, amount). Never install remote access software on your devices. Learn more

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Device lost or stolen

Updated on 27 February 2024

If your phone is lost or stolen, you must inform BCV promptly in order to block the BCV TWINT app.

Call us at 0844 228 228 day or night.


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