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Money sent to the wrong person

Updated on 05 October 2023

Canceling the money transfer

You cannot cancel a money transfer once you have sent the money.

Exception: If you send money to someone who doesn’t yet have TWINT, the app will prompt you to send a text message to that person inviting them to download TWINT. At that point, you can still cancel the transfer in the “Transactions” menu. In any case, the transfer will be canceled automatically if the recipient does not sign up for TWINT within four days of you sending the money.


Requesting the money back

If you selected the wrong recipient or made a mistake entering the phone number and you were not prompted to send a text-message invitation, then your money has been received.

Please note: Uninstalling the TWINT app does not mean you have deleted your TWINT account. The money will still enter the recipient’s bank account even if you no longer have the TWINT on your phone.

As a first step, we suggest that you request the money back using the “Request and split” feature in BCV TWINT and send a text message to the recipient explaining the mistake.


BCV is there to help

If that doesn’t work, BCV can file a complaint with TWINT SA asking the recipient’s bank to encourage the recipient to return the funds.* To create the complaint, please contact BCV by telephone.

*This procedure is completely voluntary on the part of the recipient and their bank. If the recipient does not want to return the funds, your only recourse is to take legal action. 

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