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Questions on partner functions

Updated on 10 January 2024

Legal information

TWINT SA and third parties may offer products and services through the partner functions available in the BCV TWINT app. Customers selecting a partner function (e.g., Parking) will be directed to the corresponding retailer’s website where they can then choose specific products and services, which will be paid for through the BCV TWINT app. 

 

BCV’s liability

Offer terms apply. BCV is not involved in operating the platform or providing the service and therefore assumes no liability.

 

Support

The retailers and service providers involved will be happy to help you with questions regarding their products and services. You can find their contact information in the corresponding online shop:        

  • Digital vouchers (digitalvoucher.twint.ch)

In BCV TWINT under “Partner functions,” select “Digital vouchers” and then tap on the menu icon at the upper right and select “FAQ & Support”

  • Insurance

In BCV TWINT under “Partner functions,” select “Insurance” and then tap on the account icon at the upper right and select “FAQ”

  • Mobile comparison

In BCV TWINT under “Partner functions,” select “Mobile comparison” and then tap on the 3 bars icon at the upper right and select “KUNDEN SUPPORT”

  • Parking

Helpdesk ParkingPay > info@parkingpay.ch or 0848 330 555

  • Super Deals (deals.twint.ch)

In BCV TWINT under “Partner functions,” select “Super Deals” and then tap on the menu icon at the upper right and select “Contact details”

 

BCV is there to help

If you can’t reach an agreement with the retailer, call BCV to get a complaint form. Once you’ve filled out and returned the form, we’ll open a complaint with TWINT SA, which will conduct arbitration between you and the retailer. 


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