Contact

Tell us more about your request so we can point you in the right direction.

What is your request about?

What more specifically do you need help with?

Have you looked through our online Help section? There you will find answers to many frequently asked questions.

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Log into BCV-net

If you are a BCV customer, we suggest you log into BCV-net and contact us using the secure messaging system.

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Find a branch

To find the closest BCV branch or ATM.

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To locate the branch nearest you, select one by region or on our interactive map, or enter your postal code.

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Set up an appointment

To get advice or sign up for a BCV service.

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Our Customer Service Center will contact you within two business days of receiving your request to set up the date, time, and place of your appointment. Depending on your needs, you may be able to speak with an advisor over the phone.

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Chat

By starting a chat, you accept the conditions provided in the "Learn more"

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Any statements made via Chat are for your general information and do not constitute an offer or advice from BCV. By using the Chat service, you agree to the bcv.ch Website Conditions of Use bcv.ch.

Our Chat instant messaging service is available Monday to Friday from 8:30am to 5:30pm. It may be unavailable if there is a high volume of calls and all of our advisors are already helping other customers. If this happens, we recommend you try again later or use our call back service.

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We'll call you back

Our advisors will call you back free of charge within one business day.

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Our call back service is free of charge and available Monday to Friday from 8:30am to 5:30pm. A BCV advisor will call you back within two business days at the phone number you provide with your request. After confirming your identity, the advisor will be able to answer any questions or requests you may have.

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Write to us

We will answer all of your general questions within three business days.

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If you are a BCV customer with access to BCV-net, you can contact us via the secure messaging system; we will send you a personalized answer within one to three business days.

If you are not a BCV customer or do not have BCV-net access, simply click on the "Write to us" button and fill out the contact form. We can provide only general information about our products and services, and will reply within two to three business days.

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Call us

We’re available Monday to Friday, from 7:30am to 7:30pm.

For our clients travelling abroad:
021 212 10 00

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Our Customer Service Center is available Monday to Friday, from 7:30am to 7:30pm. Calls are recorded for security reasons and to ensure that you receive top-quality service. When you call, an advisor will ask you to verify your identity before they can provide personalized responses to your questions.

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Please read our website and email Terms and Conditions before using our website or contacting us by email.
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