Help and contact

Contact us through BCV-net

If you’re a BCV customer, we recommend that you log in to BCV-net and contact us through the secure messaging system.

Log in

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Please read the BCV-net conditions of use and security guidelines before you continue.

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Find a BCV branch

Find your nearest BCV branch or ATM.

Locate

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Choose one of our branches listed by region, use the interactive map, or enter a postal code to find the nearest BCV branch.

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Call us

We’re available Monday to Friday, from 7:30am to 7:30pm for personal banking clients
and from 8am to 6pm for corporate clients.

0844 228 228

For BCV customers abroad:
021 212 10 00

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Our Customer Service Center is available Monday to Friday, from 7:30am to 7:30pm. Calls are recorded for security and customer-service purposes. When you call, an advisor will ask you to verify your identity before they can provide personalized.

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Meet with a BCV advisor

Get advice or sign up for a BCV service.

Request a meeting

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Our Customer Service Center will contact you within two business days of receiving your request to set the date, time, place, and purpose of your meeting. Depending on your needs, you may be able to speak with an advisor over the phone.

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Request a callback

Our advisors will call you back free of charge within one business day.

Call me back

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Our callback service is free of charge and available Monday to Friday from 8:30am to 5:30pm. Call 0844 228 228 from within Switzerland (CHF 0.08/min) or +41 21 212 10 00 from abroad (your service provider’s rates apply). An advisor at our Customer Service Center will call you back within one business day at the phone number you provide with your request. After confirming your identity, the advisor will respond to any questions or requests you may have.

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Chat

By starting a chat, you accept the conditions provided in the "Learn more" section below.

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Any information provided via the chat is general and does not constitute an offer or advice from BCV. By using the chat service, you agree to the bcv.ch website conditions of use.

Our instant messaging chat service is available Monday to Friday from 8:30am to 5:30pm. It may be unavailable if there is a high volume of calls at our Customer Service Center and all of our advisors are busy. If this happens, we recommend you try again later or use our callback service.

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Write to us

ll answer all of your general questions within three business days.

Write to us

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If you are not a BCV customer or do not have BCV-net access, simply click on “Back” and then on "Write to us,” then fill out the contact form. We can provide only general information about our products and services, and will reply within two to three business days.

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Contact us through BCV-net

Find a BCV branch

Call us

Meet with a BCV advisor

Request a callback

Chat

Write to us