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How do I check my account balance and available funds?

BCV-net and BCV Mobile are updated in real time, which means that the figures you see there are the same as the ones in our system.

In BCV-net

  1. Log in to BCV-net.
  2. Click on "Accounts."
  3. You will see a list of your accounts along with their balances and available funds.

In BCV Mobile

  1. Log in to BCV Mobile.
  2. On the home screen, you will see your favorite account.
  3. Select "Accounts" at the bottom of the screen to see a list of all your accounts with their balances and available funds.

At a BCV ATM

After putting your bank card into the ATM and entering your PIN, select “Other functions, withdrawal with receipt” then “Last movements and balance” and finally “Current balance.”

How do I block my card?

There are several ways of doing this, depending on which type of card you want to block:

Blocking your Maestro® card

In BCV-net
  1. Log in to BCV-net.
  2. Click on “Accounts.”
  3. In the menu on the left, click on “Cards list.”
  4. Choose the card you wish to block by clicking on the circle to the left of the card and then click on “Block."
In BCV Mobile
  1. Log in to BCV Mobile.
  2. Tap on the “More” icon and then “Cards.”
  3. Select the card you wish to block and then tap “Block.”
  4. Confirm your selection with the “Block” button."

You can also block your Maestro card by contacting BCV’s Customer Service Center at 0844 228 228. If you call after 7:30pm or on a weekend, select 1 and your call will be forwarded to our emergency number for canceling Maestro cards.

Blocking your credit card

Please contact Viseca’s card-blocking service at +41 (0)58 958 83 83. This service is available 24/7.

How do I notify BCV that my address has changed?

In BCV-net

  1. Log in to BCV-net.
  2. Click on “Services."
  3. In the menu on the left, click on “Inform us of a change of address."

You can also mail us your new address to BCV, Case Postale 300, 1001 Lausanne.

In BCV Mobile

  1. Log in to BCV Mobile.
  2. Tap on “More” at the bottom of the app.
  3. Go into the secure messaging system.
  4. Click on the pencil symbol and then select “Change address.”
  5. Enter your new address and then select “Confirm."
  6. Create a new message by selecting the “New message" icon in the top right hand corner.
  7. Select the “Change of address” form and provide the necessary information.

The change will take effect within two or three business days.

I can’t log in to BCV-net or BCV Mobile

If you’re logging in for the first time, click here.

 

If you log in using smartID

You forgot your password:

You can request a new activation code through BCV Mobile (24/7) that will be sent to your home address. You should receive your code within two business days. 

You can also call BCV’s Customer Service Center at 0844 228 228 from 7:30am to 7:30pm, Monday through Friday, to request a new activation code in order to create a new password.

You can also activate the Touch ID or Face ID features in your BCV Mobile preferences to make logging in even easier.

You have a new smartphone:

Please contact BCV’s Customer Service Center at 0844 228 228 to request an activation code for your new phone.

You have a new phone number:

You can update your phone number in the smartID settings.

 

If you log in using the authentication code sent via text message

You do not receive the text message or it doesn’t work:

With some smartphones, text messages are received as flash notifications rather than text messages. If this happens, turn your smartphone off and then on again (re-entering your phone’s SIM code) in order to refresh your text messages. This should ensure you receive the most recent message, allowing you to log in. 

You entered the wrong code three times and now your access is blocked: 

To have your access restored, please contact BCV’s Customer Service Center at 0844 228 228, from 7:30am to 7:30pm, Monday through Friday.

You have a new phone number:

Please contact BCV’s Customer Service Center at 0844 228 228 to receive a new access code.

You can also activate the Touch ID or Face ID features in your BCV Mobile preferences to make logging in even easier.

Or you can use the smartID function to take advantage of other useful features in BCV Mobile, such as selecting an easier way to log in. 

 

e-Code card and reader

FAQs are on the way.

 

Connexion à BCV Mobile impossible

Codes oubliés, code SMS saisi faux par trois fois, code SMS non reçu ou encore mauvais code SMS reçu:

Dans tous les cas, veuillez prendre contact avec le centre de conseil au 0844 228 228 pour faire débloquer vos accès.

Changement de téléphone:

Vous pouvez enregistrer un changement de téléphone avant l’activation de celui-ci:

  1. Connectez-vous sur BCV Mobile
  2. Cliquez sur l’icone «Plus» puis sur «Préférences»
  3. Cliquez sur l’icone BCV smartID puis^sur l’onglet « changer d’appareil »

Vous pouvez aussi prendre contact avec le centre de conseil au 0844 228 228 pour faire débloquer vos accès.

Changement de numéro de téléphone:

Vous pouvez enregistrer un changement de numéro de téléphone avant l’activation de celui-ci depuis:

  1. Connectez-vous à BCV Mobile
  2. Cliquez sur l’icone «Plus» puis sur  «Préférences»
  3. Cliquez sur l’icone BCV smartID puis sur l’onglet «Changer de numéro de téléphone».

Vous pouvez aussi prendre contact avec le centre de conseil au 0844 228 228 pour faire débloquer vos accès.

 

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