Bank details for payments
BCV - Case postale 300 - 1001 Lausanne
How to block your card if it is lost or stolen
Please call one of the following numbers:
- For a MasterCard or Visa credit card: +41 (0)58 958 83 83
- For a Maestro card:
- from within Switzerland, from Monday to Friday 7:30am-7:30pm: 0844 228 228
- from outside Switzerland, from Monday to Friday 7:30am-7:30pm: +41 (0)21 212 10 00
- from within or outside Switzerland, outside these hours: +41 (0)44 271 22 30.
Our Customer Service Center is currently open and ready to answer your questions.
By starting a chat, you accept the conditions provided in the "Learn more" section below
Any statements made via Chat are for your general information and do not constitute an offer or advice from BCV. By using the Chat service, you agree to the bcv.ch Website Conditions of Use.
Our Chat instant messaging service is available Monday to Friday from 8:30am to 5:30pm. It may be unavailable if there is a high volume of calls and all of our advisors are already helping other customers. If this happens, we recommend you try again later or use our call back service.
We'll call you back
Our advisors will call you back free of charge within one business day.
We’re available Monday to Friday, from 7:30am to 7:30pm.0844 228 228
For our clients travelling abroad: 021 212 10 00
More contact options
Set up an appointment
To get advice or sign up for a BCV service.Set up an appointment
Write to us
We will answer all of your general questions within three business days.Write to us
If you are a BCV customer with access to BCV-net, you can contact us via the secure messaging system; we will send you a personalized answer within one to three business days.
If you are not a BCV customer or do not have BCV-net access, simply click on the "Write to us" button and fill out the contact form. We can provide only general information about our products and services, and will reply within two to three business days.
Find a branch
To find the closest BCV branch or ATM.Find
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Call us at 0844 228 228 and we’ll help you navigate our website.