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Emergencies

  • What is the automatic exchange of information?

    The Automatic Exchange of Information (AEOI) is a reporting standard established by the Organization for Economic Co-operation and Development (OECD) aimed at reducing tax evasion. It enables the tax authorities in participating countries to obtain financial information about their taxpayers' accounts abroad. Switzerland will apply the AEOI to foreign taxpayers, and on 1 January 2017, banks in Switzerland began gathering the necessary information for the AEOI.  

    BCV has published a flyer with more information about the AEOI and its implementation in Switzerland.

  • Bank details for payments

    BCV - Case postale 300 - 1001 Lausanne

    CCP: 10-725-4
    Clearing: 767
    BIC/SWIFT: BCVLCH2LXXX
    GIIN: 6X567Y.00000.LE.756

    How to find out your IBAN

  • How to block your card if it is lost or stolen

    Please call one of the following numbers:
    - For a MasterCard or Visa credit card: +41 (0)58 958 83 83
    - For a Maestro card:
     - from within Switzerland, from Monday to Friday 7:30am-7:30pm: 0844 228 228
     - from outside Switzerland, from Monday to Friday 7:30am-7:30pm: +41 (0)21 212 10 00
     - from within or outside Switzerland, outside these hours: +41 (0)44 271 22 30.

Immediate assistance

Our Customer Service Center is now closed. It will reopen tomorrow at 7:30am.

Chat

By starting a chat, you accept the conditions provided in the "Learn more" section below

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Any statements made via Chat are for your general information and do not constitute an offer or advice from BCV. By using the Chat service, you agree to the bcv.ch Website Conditions of Use.

Our Chat instant messaging service is available Monday to Friday from 8:30am to 5:30pm. It may be unavailable if there is a high volume of calls and all of our advisors are already helping other customers. If this happens, we recommend you try again later or use our call back service.

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We'll call you back

Our advisors will call you back free of charge within one business day.

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Our call back service is free of charge and available Monday to Friday from 8:30am to 5:30pm. A BCV advisor will call you back within two business days at the phone number you provide with your request. After confirming your identity, the advisor will be able to answer any questions or requests you may have.
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Call us

We’re available Monday to Friday, from 7:30am to 7:30pm.

0844 228 228

For our clients travelling abroad: 021 212 10 00

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Our Customer Service Center is available Monday to Friday, from 7:30am to 7:30pm. Calls are recorded for security reasons and to ensure that you receive top-quality service. When you call, an advisor will ask you to verify your identity before they can provide personalized responses to your questions.
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More contact options

Set up an appointment

To get advice or sign up for a BCV service.

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Our Customer Service Center will contact you within two business days of receiving your request to set up the date, time, and place of your appointment. Depending on your needs, you may be able to speak with an advisor over the phone.
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Write to us

We will answer all of your general questions within three business days.

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If you are a BCV customer with access to BCV-net, you can contact us via the secure messaging system; we will send you a personalized answer within one to three business days.

If you are not a BCV customer or do not have BCV-net access, simply click on the "Write to us" button and fill out the contact form. We can provide only general information about our products and services, and will reply within two to three business days.

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Find a branch

To find the closest BCV branch or ATM.

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Call us at 0844 228 228 and we’ll help you navigate our website.