Names and addresses

 

How do I notify BCV that my address has changed?

In BCV-net

  1. Log in to BCV-net.
  2. Click on “Services."
  3. In the menu on the left, click on “Inform us of a change of address."

You can also mail us your new address to BCV, Case Postale 300, 1001 Lausanne.

In BCV Mobile

  1. Log in to BCV Mobile.
  2. Tap on “More” at the bottom of the app.
  3. Go into the secure messaging system.
  4. Click on the pencil symbol and then select “Change address.”
  5. Enter your new address and then select “Confirm."
  6. Create a new message by selecting the “New message" icon in the top right hand corner.
  7. Select the “Change of address” form and provide the necessary information.

The change will take effect within two or three business days.

How do I notify BCV that my name has changed?

Please visit a BCV branch with a copy of your divorce agreement or marriage certificate and your ID so that you can provide a new signature sample.

How do I grant or revoke a power of attorney?

Please visit a BCV branch.

 

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