BCV-net and BCV Mobile

 

I can’t log in to BCV-net or BCV Mobile

If you’re logging in for the first time, click here.

 

If you log in using smartID

You forgot your password:

You can request a new activation code through BCV Mobile (24/7) that will be sent to your home address. You should receive your code within two business days. 

You can also call BCV’s Customer Service Center at 0844 228 228 from 7:30am to 7:30pm, Monday through Friday, to request a new activation code in order to create a new password.

You can also activate the Touch ID or Face ID features in your BCV Mobile preferences to make logging in even easier.

You have a new smartphone:

Please contact BCV’s Customer Service Center at 0844 228 228 to request an activation code for your new phone.

You have a new phone number:

You can update your phone number in the smartID settings.

 

If you log in using the authentication code sent via text message

You do not receive the text message or it doesn’t work:

With some smartphones, text messages are received as flash notifications rather than text messages. If this happens, turn your smartphone off and then on again (re-entering your phone’s SIM code) in order to refresh your text messages. This should ensure you receive the most recent message, allowing you to log in. 

You entered the wrong code three times and now your access is blocked: 

To have your access restored, please contact BCV’s Customer Service Center at 0844 228 228, from 7:30am to 7:30pm, Monday through Friday.

You have a new phone number:

Please contact BCV’s Customer Service Center at 0844 228 228 to receive a new access code.

You can also activate the Touch ID or Face ID features in your BCV Mobile preferences to make logging in even easier.

Or you can use the smartID function to take advantage of other useful features in BCV Mobile, such as selecting an easier way to log in. 

 

e-Code card and reader

FAQs are on the way.

 

How to log in to BCV-net or BCV Mobile for the first time

If you log in using smartID

  1. Download the BCV Mobile app from the Appstore or Google Play Store.
  2. Enter your user ID in the BCV-net box at the top of the page, and then scan the code you received by mail (or enter the code manually).
  3. Choose a password, which you will be asked to confirm.
  4. You will receive a text message with a six-digit code; enter this code in the appropriate box.

If you log in using the authentication code sent via text message

You must log in to BCV-net via BCV’s website before installing the BCV Mobile app.

How to install BCV-net

  1. Go to the BCV website at www.bcv.ch.
  2. Enter your user ID in the BCV-net box at the top of the page, and then scan the code you received by mail (you can also enter the code manually).
  3. Choose a password, which you will be asked to confirm.
  4. You will receive a text message with a six-digit code; enter this code in the appropriate box.

How do I restore my access to BCV-net or BCV Mobile?

BCV-net

You may not be able to access BCV-net if you've entered your password or the code you were texted incorrectly three times, you did not receive the code sent via text message, or the code you were texted did not work.

To resolve this, please contact our Customer Service Center at 0844 228 228..

BCV Mobile

To restore access to BCV Mobile, contact our Customer Service Center at 0844 228 228 or visit a BCV branch.

What do I have to do if I've changed my phone or phone number?

BCV-net

Please contact our Customer Service Center at 0844 228 228 to receive a new access code.

You can also update your phone number or receive an activation code for a new phone in your smartID preferences.

BCV Mobile

You have a new smartphone:

If you will be changing to a new phone:

  1. Log in to BCV Mobile
  2. Go to "More" and then "Preferences."
  3. Press the BCV smartID tab and then "Change phone."

You can also contact our Customer Service Center at 0844 228 228 to restore access.

You have a new phone number:

To update your phone number on file:

  1. Log in to BCV Mobile
  2. Go to "More" and then "Preferences."
  3. Press the BCV smartID tab and then "Change phone number."

You can also contact our Customer Service Center at 0844 228 228 to restore access.

How do I change my password?

You can't change your BCV-net password on BCV Mobile. You will have to log in to BCV-net on a computer.

You can change your password manually.

  1. Log in to BCV-net.
  2. Click on "Preferences" in the top-right corner of the home screen.
  3. Click on the "Security" tab.

Where can I find my account statements?

You can access your e-Statements on BCV Mobile. To do this, select "More" in the bottom-right corner of the home screen and then the "e-Statements" tab.

To get your bank account details

  1. Log in to BCV-net.
  2. Click on "Accounts."
  3. Find the account for which you need the bank details.
  4. Click on the green text in the second column. There you will be able to view your account terms and details. You can download this information by clicking on "Export as PDF" next to the header "Your bank details."

To get your year-end account statements, which you will need for your tax return

  1. Log in to BCV-net.
  2. Click on the "e-Statements" tab.
  3. Click on "Tax statements."
  4. Click on the account you need your tax statement (Avis d'écritures) for and then click on the "Download the document" button to get a pdf version of your statement.

You only need the tax statement (details of interest and charges) for your current account. You will receive year-end closing statements only for your savings accounts.

Account statements

  1. Log in to BCV-net.
  2. Click on the "e-Statements" tab.
  3. Click on "Statements."
  4. You can access your account statements in BCV-net for up to 36 months.

Credit and debit advices

  1. Log in to BCV-net.
  2. Click on the "e-Statements" tab.
  3. Click on "Debit/Credit."
  4. Click on the credit or debit advice you'd like to view, download, or print.

You only need the tax statement (details of interest and charges) for your current account. You will receive year-end closing statements only for your savings accounts. 

How do I set up, edit and cancel standing orders?

Setting up a standing order

To set up a standing order in BCV Mobile, go to “Payments” in the tool bar at the bottom, select "Standing orders," and then the pencil and square icon on the bottom right. To do this, on BCV-net:.

  1. Log in to BCV-net.
  2. Click on the “Payments” tab.
  3. In the list on the left, click on the type of payment (orange slip, red slip, Swiss or foreign bank, etc.) you would like to make.
  4. On the payment slip that appears, click on the dropdown menu in the rectangle that says “Type of payment.”
  5. Select “Standing order.” Select the frequency, day, terms, and conditions for your standing order.

Editing a standing order

  1. Log in to BCV-net.
  2. Click on the “Payments” tab.
  3. In the list on the left, click on "List of standing orders."
  4. Select the standing order you would like to edit.

You can also edit your standing orders in BCV Mobile. Go to “Payments” in the tool bar at the bottom and then select “Standing orders." Select the standing order you wish to edit and then hit “Modify” in the top-right corner.

Canceling a standing order

  1. Log in to BCV-net.
  2. Click on the “Payments” tab.
  3. Select the standing order you wish to cancel by clicking on the small square to the left.
  4. Click on the “Delete” button at the bottom to the right.

You can also cancel your standing orders in BCV Mobile. Go to “Payments” in the tool bar at the bottom and then select “Standing orders." Press "Delete” in the top-left corner, select the order you wish to cancel, and then hit “Submit” in the top-left corner.

Canceling a paper standing order

  1. Log in to BCV-net.
  2. Click on the “Services” tab.
  3. On the left, click on "Cancel a standing order in paper form / direct debit system (LSV).”
  4. EEnter the beneficiary’s information and amount.

How can I activate, cancel and approve e-Bills?

BCV-net

Adding billers

  1. Log in to BCV-net.
  2. Click on the “EBILL” tab.
  3. Click on "+ Add" under "Registrations."
  4. Enter the company’s name in the search box.
  5. Select the company and fill in the required information.

The company will not be added immediately. It will take a few days to go through. You can view the status of your request under "My registrations."

Removing billers

  1. Log in to BCV-net.
  2. Click on the “EBILL” tab.
  3. Click on “My registrations” under “Registrations."
  4. Select the eBill biller you wish to remove.
  5. Click on the trash can.
Approving a bill
  1. Log in to BCV-net.
  2. Click on the “EBILL” tab.
  3. Click on the “Invoices” and then “By due date.”
  4. Click on “Approve” and select the account you want to debit, the execution date, and, if necessary, "Edit/Enter the amount."
  5. Click "Approve.”

You can also click on “…” to pay your bill in installments and/or automatically approve bills, if the biller offers these options.

Once the bill has been approved, you will be able to view it in the "Approved" tab, and the payment will be under the "Payment" tab in "Scheduled." To edit or cancel an eBill payment, you will need to go to “Scheduled" to cancel it and then "Invoices” and then “By due date" to approve it again.

Bills that have been paid are available for six months under the “Completed” tab.

BCV Mobile

Adding billers
  1. Log in to BCV Mobile.
  2. Go to "eBill" at the bottom of the screen.
  3. Open the menu in the top-right corner.
  4. Press “+ Add” under “Registrations.”
  5. Enter the company’s name in the search box.
  6. Select the company and fill in the required information.

The company will not be added immediately. It will take a few days to go through. You can view the status of your request under "My registrations."

Removing billers
  1. Log in to BCV Mobile.
  2. Go to "eBill" at the bottom of the screen.
  3. Open the menu in the top-right corner.
  4. Go to “My registrations.”
  5. Tap on the trash can.
Approving a bill
  1. Log in to BCV Mobile.
  2. Go to "eBill" at the bottom of the screen.
  3. Tap “Approve” and select the account you want to debit, the execution date, and, if necessary, "Edit/Enter the amount."
  4. Hit "Approve.”

You can also tap the “…” to pay your bill in installments and/or automatically approve bills, if the biller offers these options.

Once the bill has been approved, you will be able to view it in the "Approved" tab, and the payment will be under the "Payment" tab in "Scheduled." To edit or cancel an eBill payment, you will need to go to “Scheduled" to cancel it and then "Invoices “ and then “By due date” to approve it again.

Bills that have been paid are available for six months under the “Completed” tab.

How can I view and cancel payments?

Viewing a payment

  1. Log in to BCV-net.
  2. Click on the “Payments” tab.
  3. On the left, click on “Pending, executed, canceled.” Your payments will be available on this page for 90 days. After that, you will need to view your bank statements to find the payments that have been made. To view your statements, click on the "e-Statements" tab on the home page.

Canceling a scheduled payment

  1. Log in to BCV-net.
  2. Click on the “Payments” tab.
  3. On the list, click on “Scheduled.”
  4. Select the payment you wish to cancel by clicking on the small square to the left and then click on “Delete.”

If the payment is already being processed, contact our Customer Service Center at 0844 228 228 to cancel the payment.

How do I add an account to BCV-net?

  1. Log in to BCV-net.
  2. Click on "Preferences” in the top-right corner of the home page.
  3. Then click on “Self service.”
  4. Click on “Add an account, loan, or card to BCV-net.”
  5. Select what you would like to add.
  6. Enter the IBAN or account number (last 8 digits of the IBAN) and hit “OK.”
  7. Log out of BCV-net and then log back in.

*You can easily find out the IBAN for your account by going to https://www.bcv.ch/en/Personal-Banking/Helpful-tools/IBAN-Converter.

If an error message appears because your selection cannot be automatically added, fill out the form you receive with the error message and BCV will manually add your account, loan, or card.

 

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