How to block your card if it is lost or stolen
Please call one of the following numbers:
- For a MasterCard or Visa credit card: +41 (0)58 958 83 83
- For a Maestro card:
- from within Switzerland, from Monday to Friday 7:30am-7:30pm: 0844 228 228
- from outside Switzerland, from Monday to Friday 7:30am-7:30pm: +41 (0)21 212 10 00
- from within or outside Switzerland, outside these hours: +41 (0)44 271 22 30.
What to do if your BCV-net access is blocked
If the wrong password or code is entered three times, you will be automatically locked out of BCV-net. To unblock your access, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00) from Monday to Friday 7:30am-7:30pm.
How to find out your IBAN
Your IBAN (International Bank Account Number) has 21 characters. It’s displayed on your BCV Maestro card and on your bank statements. It is also shown when you are logged into BCV-net.
Mes dépôts sont-ils protégés par la garantie des dépôts?
Oui, la BCV, a l'obligation, comme toute banque et tout négociant en valeurs mobilières en Suisse, de signer la Convention des banques et négociants en valeurs mobilières suisses relative à la garantie des dépôts et est donc membre d'esisuisse. Les dépôts des clients auprès de succursales suisses de la banque sont donc assurés jusqu'au plafond de CHF 100,000 par client (et banque). Les obligations de caisse déposées auprès de la banque émettrice au nom du déposant sont également considérées comme des dépôts protégés. Vous trouverez toutes les informations relatives au système de la garantie des dépôts à l'adresse http://www.esisuisse.ch/.
Internet security guidelines
Security is a key concern for BCV. At a time when banks and their customers are the target of a growing number of attacks by cybercriminals, it is important to follow some simple guidelines when using the internet.
1. When you make payments
- If you use offline payment software, such as Abacus, Crealogix or Mammut:
- Use this type of software only on computers used exclusively to make payments, i.e., not a computer you use to access the internet or send or receive emails.
- Comply with the security recommendations issued by the software developer.
- Do not save your log-in details (contract number, user ID, password, etc.) on that computer.
- Immediately notify your bank of any suspicious payments so the appropriate measures can be taken.
- When making payments online:
- Do not use your BCV-net log-in details (user ID, password and the authentication codes) for anything but BCV-net.
- Do not tell anybody else what your log-in details are.
- Comply with the BCV-net terms and conditions of use at all times, particularly the guidelines concerning your log-in details. For greater security, we recommend that you switch to BCV smartID.
- When you make a payment or reservation online, some payment service providers ask you for your BCV-net log-in details. Because this practice goes against basic data confidentiality rules, we may block transactions processed in this way.
2. At all times
- Use strong passwords for your computer, email accounts, social media accounts and bank accounts in order to prevent hackers from gaining access to them.
- Choose passwords that are at least eight characters long.
- Avoid first and last names and words found in the dictionary.
- Include a combination of letters, numbers and special characters wherever possible.
- Change your passwords regularly and avoid reusing old ones.
- Keep your passwords secret and don’t write them down (no one should ever ask you for your password by telephone or email).
- Don’t use the same password for several services or accounts (e.g., Facebook, BCV-net and Twitter).
- Update your software regularlyto reduce the risk of a hacker exploiting known security flaws and gaining access to your data or taking control of your computer.
- Ensure your operating system and the applications you use (including your browser) are up to date when you use the internet.
- Enable automatic updates.
- Install and use antivirus software and a firewall to help keep your computer virus-free and safe from hackers.
- Ensure that the antivirus software is regularly updated, and be sure to scan your computer before using the internet.
- Enable your computer's firewall, if it has one. If not, download firewall software from the internet (some firewalls are free of charge).
- Make sure you only download mobile apps from official stores such as the App Store or Google Play store.
- Follow these guidelines to protect your computer from hacking attempts.
- Beware of emails from people you don’t know. Emails are a common way for ill-intentioned people to infect your computer with a virus; do not click on links in these emails or open files attached to them.
- Do not reply to spam emails; if you do, the sender will know that your email address works and will send you more spam.
- Be careful even with attachments sent by people you know, because they may have had their email account hacked.
- Remember the importance of personal privacy: be careful about what you say and show on the internet. Once information about you is on the internet, it is no longer under your control and it will always be available in one way or another.
- When making online purchases, only enter your credit card number on secure pages (where the address begins with “https://”), and only buy from reputable sites. You can check a site’s reputation through a Google search, for example.
- When you have finished browsing the internet, take the time to properly log out of any websites that you logged into.
- Turn off your computer when you are not using it.
- Use common sense and a healthy dose of skepticism to help you spot scams.
- If you’re told that you’ve won a game that you did not play, don’t follow up on it.
- Beware of anyone who tells you that a distant relative you don’t know has just passed away abroad and left you an inheritance. With this type of inheritance fraud, you’ll be asked to send money in advance to settle things like estate costs.
- When you’re selling something online, never pay so-called taxes or administrative fees up front; the buyer may claim that those taxes or fees must be paid before they can transfer the full amount of money to you.
- Never tell anyone your BCV-net log-in codes, even if the person claims to be a BCV employee or if the email looks official.
- Reporting and Analysis Centre for Information Assurance - MELANI
This platform was designed for individuals and small businesses in Switzerland. It describes the risks involved in using the internet and suggests specific security measures you can take.
- eBanking but secure
This website recommends a number of security measures for the internet and for online banking systems in particular. It gives step-by-step guidelines along with links to useful tools (including antivirus software and firewalls).
TThe information and opinions contained in this document were obtained from reliable sources at the time of publication. These are general guidelines provided for information purposes only; they are simply examples of recommended behavior when using the internet. BCV disclaims all liability relating to such information, which may be changed at any time without notice.
What is the automatic exchange of information?
The Automatic Exchange of Information (AEOI) is a reporting standard established by the Organization for Economic Co-operation and Development (OECD) aimed at reducing tax evasion. It enables the tax authorities in participating countries to obtain financial information about their taxpayers' accounts abroad. Switzerland will apply the AEOI to foreign taxpayers, and on 1 January 2017, banks in Switzerland began gathering the necessary information for the AEOI.
BCV has published a flyer with more information about the AEOI and its implementation in Switzerland.
Change to the fee structure of BCV’s personal banking packs
As of 1 January 2016, the flat monthly fee charged for BCV’s Direct and Classic banking packs will incorporate the annual fee for the Maestro card. This simple restructuring will not affect the total amount of fees paid per year (i.e., the sum of the flat monthly fees plus the fee for the Maestro card).
Taking the Direct banking pack as an example, this means that customers will pay a monthly fee of CHF 3.50 rather than a monthly fee of CHF 1 plus an annual fee of CHF 30 for the Maestro card. The full-year amount is the same, i.e., CHF 42.
These fees are waived for customers with assets of CHF 10,000 or more with BCV. And customers who sign up for a new Direct or Classic banking pack with a Maestro card will not be charged these fees for the first six months.
For the Premium banking pack, the flat monthly fee of CHF 18 will not change but it will henceforth include the fee for the Maestro card.
In addition, all holders of a BCV Maestro card can take advantage of special prices on a variety of activities in Vaud Canton as part of the BCV Extra campaign.