Please call one of the following numbers:
- For a MasterCard or Visa credit card: +41 (0)58 958 83 83
- For a Maestro card:
- from within Switzerland, from Monday to Friday 7:30am-7:30pm: 0844 228 228
- from outside Switzerland, from Monday to Friday 7:30am-7:30pm: +41 (0)21 212 10 00
- from within or outside Switzerland, outside these hours: +41 (0)44 271 22 30.
If the wrong password or code is entered three times, you will be automatically locked out of BCV-net. To unblock your access, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00) from Monday to Friday 7:30am-7:30pm.
Your IBAN (International Bank Account Number) has 21 characters. It’s displayed on your BCV Maestro card and on your bank statements. It is also shown when you are logged into BCV-net.
Yes, like any bank and any securities firm in Switzerland, BCV is required to sign the Selfregulation «Agreement between esisuisse and its members». This means clients’ deposits are protected up to a maximum of CHF 100,000 per client. Medium-term notes held in the name of the bearer at the issuing bank are also considered deposits. Depositor protection in Switzerland is provided by esisuisse, and the depositor protection system is explained in detail at https://www.esisuisse.ch/en.
Deposit Insurance in Switzerland (777.5 kB)
Security is a key concern for BCV. At a time when banks and their customers are the target of a growing number of attacks by cybercriminals, it is important to follow some simple guidelines when using the internet.
1. When you make payments
2. At all times
TThe information and opinions contained in this document were obtained from reliable sources at the time of publication. These are general guidelines provided for information purposes only; they are simply examples of recommended behavior when using the internet. BCV disclaims all liability relating to such information, which may be changed at any time without notice.
The Automatic Exchange of Information (AEOI) is a reporting standard established by the Organization for Economic Co-operation and Development (OECD) aimed at reducing tax evasion. It enables the tax authorities in participating countries to obtain financial information about their taxpayers' accounts abroad. Switzerland applies the AEOI to foreign taxpayers, and banks in Switzerland began gathering the necessary information for the AEOI on 1 January 2017.
BCV has published a flyer with more information about the AEOI in Switzerland and how it can affect you.
As of 1 January 2016, the flat monthly fee charged for BCV’s Direct and Classic banking packs will incorporate the annual fee for the Maestro card. This simple restructuring will not affect the total amount of fees paid per year (i.e., the sum of the flat monthly fees plus the fee for the Maestro card).
Taking the Direct banking pack as an example, this means that customers will pay a monthly fee of CHF 3.50 rather than a monthly fee of CHF 1 plus an annual fee of CHF 30 for the Maestro card. The full-year amount is the same, i.e., CHF 42.
These fees are waived for customers with assets of CHF 10,000 or more with BCV. And customers who sign up for a new Direct or Classic banking pack with a Maestro card will not be charged these fees for the first six months.
For the Premium banking pack, the flat monthly fee of CHF 18 will not change but it will henceforth include the fee for the Maestro card.
In addition, all holders of a BCV Maestro card can take advantage of special prices on a variety of activities in Vaud Canton as part of the BCV Extra campaign.