Coronavirus help and support

To protect our customers and employees during the coronavirus outbreak – while ensuring we can continue to provide banking services across Vaud Canton – we have put in place a number of measures to make it easier for you to bank from home.

We suggest you use online and mobile banking as much as possible

We offer a variety of online services where you can carry out day-to-day banking transactions or speak with an advisor:

  • Our BCV-net online banking platform and the BCV Mobile smartphone app
  • The BCV-net secure messaging service and the contact forms available at www.bcv.ch
  • By calling your advisor or our Customer Service Center at 0844 228 228 (open Mon.-Fri., from 7:30am to 7:30pm for retail customers and from 7:30am to 6pm for business customers). It may take longer than usual for one of our customer service representatives to respond given the circumstances. We thank you in advance for your patience and understanding.
  • You can also contact us by chat on www.bcv.ch

 

If you must go to a BCV branch or ATM:  

  • Over 200 ATMs are available across the canton
  • 33 of our branches with glass panels separating advisors and customers will remain open (30 branches have been temporarily closed). See the list of open branches.
  • Starting on Monday, 30 March, the opening hours for those branches will be 9am–11:30am and 2pm–4:30pm.
  • Access to safes is temporarily suspended at all our branches.

Frequently asked questions

What measures is BCV taking to support customers during the pandemic?

At BCV we are taking this situation very seriously and have introduced a series of measures – you can find a list of our latest coronavirus-related press releases below. For instance, we have temporarily suspended the loan payments due at 31 March 2020 and 30 June 2020 for the Canton’s small businesses.

Our top priority is to provide the people of Vaud with uninterrupted banking services while keeping our customers and employees safe. As part of this, we will continue to share clear and up-to-date information with you.

Is BCV following the federal government’s recommendations to curb the spread of the coronavirus?

We are following the instructions and recommendations issued by the federal government as well as the Federal Office of Public Health and the Vaud cantonal government. Employees are working remotely whenever possible, and we have modified the working hours and office arrangements for those who must be on site. These employees are kept at a distance of at least 2 meters (including those who work in open spaces). We have also instructed employees to follow personal protection recommendations, such as washing their hands often and regularly cleaning door handles. 

Will BCV branches remain open?

33 of our branches will remain open, from 9am–11:30pm and 2pm–4:30pm. They all offer counter services and have glass panels separating advisors and customers. However, access to safes is temporarily suspended in order to prevent the spread of the virus.

What options do I have if I don’t want to go to a branch?

Many banking transactions can be carried out on BCV-net and BCV Mobile – you can view your account balances, make payments, consult your transaction histories, and contact us through the secure messaging service. Our Customer Service Center is also available.

Will BCV ATMs remain open?

We suggest you stay at home and use one of our remote banking options. However, if you must withdraw cash, our 200+ ATMs across Vaud will remain open 24-7. Cash withdrawals and deposits are free for BCV customers.

What other payment methods are available if I don’t want to use cash?

You can make payments using your credit or debit card, by making a wire transfer on BCV-net or BCV Mobile, or using BCV TWINT, which has a feature that lets you make online purchases.

Can I still call the Customer Service Center if I have a question? If so, have its opening hours changed?

Our Customer Service Center will remain open at its regular hours: 7:30am to 7:30pm for retail customers; from 7:30am to 6pm for business customers; and from 7:30am to 10pm for TradeDirect customers.

I’m a small business owner and I heard about emergency loans that are available to help companies through the pandemic. How can I apply for one?

BCV is working closely with the federal government to provide bridge loans giving small businesses the working capital they need to make it through the crisis. On 20 March the government announced a CHF 20 billion loan program to help sole proprietors, partnerships, and companies headquartered in Switzerland. More information is available at Bridge loans to help small businesses

I’m a private banking customer – can I track my investment portfolio online?

Private banking customers can use our secure online platform to keep track of their investment portfolios and download personalized reports. This feature is available in the “Investment Portfolio Report” menu, under the “Accounts” tab.

How can I follow financial-market developments from home?

We suggest you visit www.bcv.ch/pointsforts for the latest opinions and analyses from BCV experts. If you’re a private banking customer, you can sign up for our private banking newsletter (contact your advisor for more information). And if you’re a BCV Conseil customer, you can log into your secure platform on BCV-net to read articles and reports written by BCV asset managers. This feature is available under the “Portfolio” tab.

I’m a private banking customer – can I receive investment advice at home on how to manage my portfolio during this turbulent time?

Your private banking advisor will be happy to offer personalized advice by phone or email. If you’re a BCV Conseil customer, you can log into your secure platform on BCV-net to view investment ideas and recommendations.

 

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