Coronavirus help and support

Our branches are now open with their normal opening hours. The measures we’ve taken, in accordance with federal guidelines, to protect our customers and employees are still in place. We have also taken a number of steps to make it easier for you to bank from home.

We suggest you use online and mobile banking as much as possible

We offer a variety of online services where you can carry out day-to-day banking transactions or speak with an advisor:

  • Our BCV-net online banking platform and the BCV Mobile smartphone app
  • The BCV-net secure messaging service and the contact forms available at www.bcv.ch
  • By calling your advisor or our Customer Service Center at 0844 228 228 (open Mon.-Fri., from 7:30am to 7:30pm for retail customers and from 7:30am to 6pm for business customers). It may take longer than usual for one of our customer service representatives to respond given the circumstances. We thank you in advance for your patience and understanding.
  • You can also contact us by chat on www.bcv.ch

 

If you plan to go to a BCV branch:  

  • Our branches are now open with their normal opening hours, and the measures we’ve taken to protect our customers and employees are still in place. Please visit our website to see your local
    branch’s specific opening hours. 

Frequently asked questions

What measures is BCV taking to support customers during the pandemic?

We have adopted special measures to protect our customers and employees, while continuing to meet the needs of the people and businesses of Vaud. Please refer to the news items below for more information on the various measures that we have implemented. As a result of these efforts, we have remained fully operational and maintained our high-quality and highly secure services.

For Vaud SMEs, we suspended the loan principal payments due on 31 March and 30 June, leaving these clients with over CHF 40m in additional cash to use to manage the emergency. BCV also worked intensely with the federal authorities and four other Swiss banks to develop the Confederation’s Covid-19 bridge loan program, which was designed to supply businesses with essential working capital during the pandemic. At end-July, BCV had granted over 6,000 of these bridge loans for a total of over CHF 700m.

Is BCV following the federal government’s recommendations to curb the spread of the coronavirus?

We are constantly updating the measures that we put in place to protect our customers and employees. Our plan is in keeping with the recommendations of the Federal Office of Public Health and also takes into account the protection plan published by the State Secretariat for Economic Affairs (SECO).

Our employees maintain the required distance and wear masks whenever they move around within BCV premises. We also carefully apply the necessary measures to keep our employees and customers safe: we have installed Plexiglas barriers in customer areas, we regularly disinfect all surfaces, and employees are required to clean their hands and comply with self-isolation and quarantine guidelines.

Are BCV’s branches open?

 

Most of our branches are open, with their normal opening hours. Only our branches at the CHUV and Lausanne train station remain closed. Please visit our website to see your local branch’s specific opening hours. We continue to apply the necessary measures to protect our customers and employees – including the requirement to wear a mask.

 

What options do I have if I don’t want to go to a branch?

Many banking transactions can be carried out on BCV-net and BCV Mobile – you can view your account balances, make payments, consult your transaction histories, and contact us through the secure messaging service. Our Customer Service Center is also available.

What other payment methods are available if I don’t want to use cash?

You can make payments using your credit or debit card, making a bank transfer on BCV-net or BCV Mobile, or using BCV TWINT, which has a feature that lets you make online purchases.

Can I still call the Customer Service Center if I have a question? If so, have its opening hours changed?

Our Customer Service Center remains open during its normal hours: from 7:30am to 7:30pm for retail customers, and from 7:30am to 10pm for TradeDirect customers.

I’m a small business owner and I heard that emergency loans were available to help companies through the pandemic. How can I apply for one?

BCV worked closely with the federal authorities to provide small businesses with the working capital they need to make it through the crisis. The deadline to apply for a Covid-19 loan was 31 July 2020. If you wish to apply for another type of loan, please contact your BCV advisor or the Business Banking Hotline at 0844 228 228.

I’m a private banking customer – can I track my investment portfolio online?

You can use our secure online platform to keep track of your investment portfolio and download personalized reports with an overview of your investments. This feature is available in the “Investment Portfolio Report” menu, under the “Accounts” tab.

How can I follow financial-market developments from home?

We suggest you visit www.bcv.ch/pointsforts for the latest opinions and analyses from BCV experts.

If you’re a private banking customer, you can sign up for our private banking newsletter (contact your advisor for more information).

And if you’re a BCV Conseil customer, you can log in to your secure platform on BCV-net to read articles and reports written by BCV asset managers on the markets and the economy. This feature is available under the “Portfolio” tab.

I’m a private banking customer – can I receive investment advice at home on how to manage my portfolio during this turbulent time?

Your private banking advisor will be happy to offer personalized advice by phone or email. You can also now meet with your advisor in person, since all of the necessary protection measures have been put in place across our branch network. If you’re a BCV Conseil customer, you can log in to your secure platform on BCV-net to view investment ideas and recommendations.

 

Please read our website and email Terms and Conditions before using our website or contacting us by email.
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