BCV Mobile is an app that enables you to access your accounts directly on your iPhone, Android smartphone or iPad.

• iPhone :

We have designed an app specifically for the iPhone. If you would like to download it free of charge on your iPhone, see “How to install the app on your iPhone.”

• iPad :

We have designed an app specifically for the iPad. If you would like to download it free of charge on your iPad, see “How to install the app on your iPad.”

• Android :

We have designed an app specifically for Android smartphones. If you would like to download this free app on your Android phone, see “How to install the app on your Android."

• Go to the App Store
• Search for “BCV”
• Install the app

• Go to the App Store
• Search for “BCV”
• Install the app

• Go to the Android Market
• Search for “BCV”
• Install the app

1. An iPhone, a recent Android smartphone or an iPad
2. Internet access
3. The BCV Mobile app installed
4. BCV-net access

Yes, BCV Mobile is currently a free service. However, BCV reserves the right to charge for certain information available on BCV Mobile. The nature of this information and the amount of the charges would in that case be conveyed to the user through BCV-net.

With BCV Mobile, you can:

• Check your account balance and recent transactions
• Make transfers between your BCV accounts
• Check your securities accounts and see how your securities are performing
• Quickly locate BCV branches and ATMs
• Find out the latest mortgage rates offered by BCV
• Get a quick overview of the world’s major financial markets
• Get the latest exchange rates and quickly convert currencies
• Access BCV contact info (Customer Service Center, lost or stolen cards, etc.)

Your can use BCV Mobile 24/7.

No. For the moment, only certain key features are available on BCV Mobile.

You can access your bank accounts and securities accounts. However, loans and advances cannot be viewed.

You can transfer money between your BCV accounts on business days, anytime between midnight on Sunday until midnight on Friday.

In the transaction lists for the accounts in question, the top transaction will show your account-to-account transfer.

On BCV Mobile for iPhone and Android smartphones, you can select a “favorite” account to access more easily. To do this, log into BCV-net on the app and click on the star in the upper right-hand corner. You can then select your favorite account.

The app is available in English, French and German. You can select your preferred language under "Settings."

First close BCV Mobile and make sure it is not still running in the background, then try restarting the app.

Also, check that your BCV-net access codes are still valid. You can do this by logging on from another computer.

If you still can’t open the BCV Mobile, uninstall it, then restart your phone and try reinstalling it.

BCV Mobile uses state-of-art technology and encryption to ensure optimal security and confidentiality.

To log in, you need to be a BCV-net user. The user ID and password are the same as for BCV-net. You will also need to enter an authentication code (received via text message or found on your grid card).

Please contact our Customer Service Center by telephone on 0844 228 228 or via the internet at www.bcv.ch/contact

The activation code can only be validated by connecting to BCV-net via a standard computer. Please activate your new authentication method before using BCV Mobile.

No, you can only change your password by logging on to BCV-net on a standard computer.

No, for security reasons, no bank details are stored on your mobile phone or tablet computer. However, you can choose to save your user ID on the app so that you don’t have to enter it each time you log in.

Yes, you can connect to BCV Mobile when you’re outside Switzerland. However, there may be additional charges for using the internet outside Switzerland, so check with your mobile phone company.

Before selling your mobile phone or tablet computer, we recommend that you reset your device to delete all your apps and settings.

• From a computer, block your access to BCV-net by deliberately entering three wrong passwords.
• If your mobile phone is stolen, contact your operator so that they can take the necessary measures.
• During opening hours, you can contact our Customer Service Center on 0844 228 228 or 021 212 10 10.

If you have any technical questions concerning BCV Mobile, please contact our Customer Service Center by telephone on 0844 228 228 or online at www.bcv.ch/contact.