1. Click on the “Payments” tab at the top of the page.
2. Click on the type of payment you wish to make.
3. Select "Standing order" in the drop-down menu next to "Type of payment."

No, you can determine by default that the last date entered is automatically re-entered for each payment.
To do this, click on “Personalization” at the top of the page.
Go to "Preferences," tick the "Remember the previous payment execution date" box and then click on "Confirm."

• Make sure you have sufficient funds in your account.
• If you do, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm, or send us a message through our secure messaging service available under "Contact" in the top right-hand corner of the page.

You can no longer cancel or change a payment with “in progress” status.
Please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.

Payments can be entered in BCV-net for execution up to the end of the following year.

Yes, when you enter a payment click on "Store payment;" this will create your list of stored payment templates.
N.B. This list does not record the amounts.

Click on the “Payments” tab at the top of the page.
On the "Payment types" page, you’ll find a tutorial for each type of payment.

Payments outside BCV must be submitted to BCV before 1pm and account-to-account payments within BCV must be submitted before 7pm (only applies on business days).

Check the execution date entered for your payments.

For increased security, BCV-net requires additional validation for certain payment types involving new payment beneficiaries.
N.B. You will not be asked to validate a second time if you make another payment to the same beneficiary.

This field is for you to add a short comment that will be displayed with the payment information but that won’t be sent to the beneficiary.

Yes, there are two ways of doing this :

1. By DTA file (be sure to select the type of payment advice you would like)
2. By entering your payment directly in BCV-net and ticking the "Salary payment" box at the bottom of the screen.

N.B. You will receive a general debit advice (with no details) for this payment.

Yes, click on “Personalization” at the top of the page, then go to “Text messages“ and activate the tab “Activate text-message alerts for failed payments.“

1. Click on the “Payments” tab at the top of the page
2. Click on "List of standing orders" in the left-hand menu
3. Select the payment and click on "Delete."

Yes. To do this, you have to :

1. Request cancellation of the "paper" standing order by going to “Services“ and clicking on “Cancel a standing order in paper form“ or by contacting the Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.
2. Then you can enter the standing order on BCV-net.

N.B. For orange-slip standing orders, make sure you have all the necessary information, such as the reference number, the account number, etc.
If you have any queries, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.

For payments in Swiss francs made via BCV-net, there are no fees for the following payment types: orange slip, red slip, Swiss-bank payments and account-to-account transfers within BCV.

You also have to provide :

• the country of the beneficiary’s bank
• the IBAN and SWIFT/BIC (required for SEPA payments)
• the currency and amount of the payment

N.B. For all other payment types, please provide the name of the bank and the branch number.

There is no fee for payments of less than 100,000 Euros within the Single Euro Payments Area (SEPA), provided that :

• the beneficiary bank is a SEPA participant
• the payment is in Euros
• the beneficiary’s IBAN is provided

For all other foreign-currency payments, there are three fee types: fees are shared between the you and the beneficiary (minimum of CHF 6); all fees are paid by the beneficiary; or you pay all the fees, which may be more than CHF 26.

BCV-net only allows two signatories.

"Express" BCV account-to-account transfers cannot be modified or cancelled once the payment has been validated.

• Please make sure that they do not need to be signed.
• Make sure that You have sufficient funds in your account.
• Check the execution date entered for your payments.

You can activate this feature by going to "Personalization > Security" or by clicking on the link provided when you make a transfer.

Yes, when you select the file to transfer, a drop-down menu with the different types of advices available is displayed.

A payment that is modified in the DTA file is automatically removed from the file and can then be found in the list of payments that are pending or awaiting signature.

Yes, you can download PC "BCV CLX.Netbanking " for PC or "QuickPay" for Mac free of charge.
To do so, go to www.bcv.ch > BCV-net overview > Optional software.

Yes, just go to “Payments“ and click on “Pen scanner” in the left-hand menu.
Make sure you have selected the correct driver in your PayPen settings. To do this, click on the “Banking” tab and select the driver “BCV-net optical reader.“

No, you have to modify each payment individually.
We recommend that you delete the file, make the change in your program and resend the DTA file.

1. Click on “Personalization” at the top of the page
2. Go to “Security,” make the change you wish to make, then click on “Confirm.”

Your new password will be valid immediately.
N.B. If you have an e-code, you cannot access this feature.

Log into BCV-net, go to "Mobile > SMS Authentication > Sign up for text-message authentication," and follow the instructions.
Your password will not change, and receiving text messages is free.
You can also contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.

BCV-net uses state-of-art technology and encryption to ensure optimal security and confidentiality. This includes :

• a high level of log-in security (user ID + password + 6-digit authentication code)
• confirmation required for payments to new beneficiaries
• a system to detect session hacking and block unauthorized sessions
• all sessions are encrypted with a 256-bit EV SSL certificate.

It is essential to ensure that your computer is protected against internet-related risks.
Here are some easy-to-follow security guidelines :

1. Save : regularly save your data onto an external source.
2. Protect : install anti-virus software and set it up so that it regularly updates itself and does a full check of your system.
3. Monitor : going online makes your computer vulnerable to attacks. Installing a firewall protects your computer from these attacks. The firewall also automatically monitors your online activity and alerts you if there are any problems.
4. Think ahead : regularly update your web browser and all your other software.
5. Be careful : protect your computer with a "smart" password and use your common sense when browsing the internet.

If you forget your access codes, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.

In order to prevent an ill-intentioned person from accessing your data on your computer when you are not present, you will be automatically logged out after ten minutes of idle time. Ten minutes is the default setting for timeout, but you can change it under “Preferences.”
We strongly advise you to click on “Disconnect” whenever you leave your computer, even if it’s just for a few minutes.

No, before logging into BCV-net, please do a full systems check.

No, you can only change your mobile number for log-in authentication via text message by calling our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm or by writing to us. We have to send you an activation code by mail.

Re-start your computer and then log into BCV-net.
Check that your most recent transaction was properly registered and then log out.

If you enter an incorrect password or code three times, the system automatically blocks your access to BCV-net.
If you think there is a risk of unauthorized use, you can block access by entering a wrong password or code three times.
To unblock your access, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am and 7:30pm, or write to us at BCV, Middle Office CCT 251/1833, Case Postale 285, 1001 Lausanne.

BCV-net is free to use, and most transactions made via BCV-net are also free.

No, this service is totally free.

For payments in Swiss francs made via BCV-net, there are no fees for the following payment types : orange slip, red slip, Swiss-bank payments and account-to-account transfers within BCV.

There is no fee for payments of less than 100,000 Euros within the Single Euro Payments Area (SEPA) provided that :

• the beneficiary bank is a SEPA participant
• the payment is in Euros
• the beneficiary’s IBAN is provided.

For all other foreign-currency payments, there are three fee types : fees are shared between you and the beneficiary (minimum of CHF 6); all fees are paid by the beneficiary; or you pay all the fees, which may be more than CHF 26.

Using BCV-net is free of charge.

With BCV-net, you can :

• access your accounts and make payments anytime, anywhere
• securely access your money : three layers of log-in security, confirmation of payment required for new beneficiaries, data encryption (see Security section below)
• make payments for free within Switzerland and the SEPA (as long as the beneficiary’s bank is a SEPA participant)
• help protect the environment: notifications are sent electronically in pdf format. You can also receive bills directly through BCV-net with our e-bills service.

With BCV-net, you can :

• view your accounts and mortgages
• make payments and set up standing orders
• view payments that have been executed, cancelled or are in progress
• pay bills via the e-bills system (SIX Paynet)
• receive notifications in pdf format
• receive text-message alerts for transactions and unexecuted payments
• use our secure messaging system to contact BCV
• transfer DTA payment files
• import BVR payment slips.

There are three ways to sign up for BCV-net :

• download the membership agreement from our website www.bcv.ch (under "Documents"), fill it in and send it to us
• phone us on 0844 228 228 (or 021 212 10 00), Mon-Fri between 7:30am and 7:30pm
• visit your nearest BCV branch.

Klicken Sie oben rechts auf dem Bildschirm auf ″Dokumentation″ (auch von bcv.ch aus erreichbar) und verfeinern Sie Ihre Suche, indem Sie ″Privatpersonen″ oder ″Unternehmen″ anklicken.

1. Click on “Personalization” at the top of the page.
2. Go to “Preferences,” make the changes you wish to make and click on "Confirm."

Yes, BCV-net is available 24/7.

Yes, BCV-net is available outside Switzerland. However, for security reasons, we would not recommend that you log into BCV-net from an internet café or any other public computer.

If you encounter any problems while using BCV-net, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.

1. Click on the “Services” tab at the top of the page.
2. Select "Update the list of accounts you can access through BCV-net."
3. Enter the account number(s) for the account(s) you would like to add or remove, and click on "Send."

1. Click on “Personalization” at the top of the page.
2. Go to "Preferences" and click on the drop-down menu on the right of “What transactions do you want included in the transactions list?"
3. Select one of the options and click on "Confirm” at the bottom of the page.

There are several ways to do this :

• Click on the account description; the IBAN is provided towards the bottom of the page, under "Your bank details"
• When the list of transactions is displayed, the IBAN for the selected account is provided at the top of the page
• Your IBAN is also provided on your account statements and advices.
• You can also use the IBAN calculator on our website, www.bcv.ch.

Yes. To set up this service, click on the "Mobile" tab at the top of the page. Go to "SMS Alerts > Sign up" in the left-hand menu and follow the instructions. You can also configure the services and alerts you sign up for.

Click on “Documents” at the top of the BCV-net or bcv.ch homepage, then narrow down your search by selecting “Individuals” or “Businesses.”

Only cash accounts, securities accounts and mortgage loans can be accessed through BCV-net.

The balance is the actual amount in your account.
The “available funds“ is the exact amount available to you.
For example: you may have a balance of CHF 1,000 and available funds of CHF 21,000 if you have a loan of CHF 20,000.

Click on the “e-bills” tab at the top of the page and follow the instructions.

The list of billers is available under “e-bills > billers.“

SIX Paynet SA, the financial institutions and the billers all undertake to ensure that the systems and data are protected.

You have a choice between paying the e-bills manually and having the amount automatically released by the system. You can set up the automatic release from the list of billers.

When you log into BCV-net, you’ll receive a message at the top of the page, above the main menus.
You can also sign up to receive an alert via email.

The payment will be under either "pending" or "in progress, executed, canceled."

Yes. If you do this, your biller will receive a message.
However, you’ll have to inform the biller of your reasons for not making the payment.

1. Click on “Personalization” at the top of the page.
2. Click on "e-bills."
3. Change your email address.
4. Click on "Confirm" at the bottom of the page.

e-bills are available for at least 90 days before they are deleted.

1. Click on “Personalization” at the top of the page.
2. Click on "Contact."
3. Change your email address.
4. Click on "Confirm” at the bottom of the page.

To do this, click on :
“e-Statements > Bank notifications” or go to the “Services“ tab at the top of the page and then “Receive paperless bank advices“ in the left-hand menu.
N.B. This possibility is only available to individuals.

Click on the “e-Statements” tab at the top of the page. The list of documents received will be displayed.
If you’re looking for a particular document, click on "Search e-Statements" and enter your search criteria.
If you can’t find the document you need, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.

Click on the “e-Statements” tab at the top of the page.
You’ll find all the documents you need under "Tax return" in the left-hand menu.
If the document you’re looking for is not there, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.

Please make sure that :

• the document you’re looking for is not under "Deleted e-Statements."
• you have BCV-net access for the account in question.

If you still can’t find it, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.

Yes, it will be available for 18 months under "Deleted e-Statements," as long as you haven’t clicked on "Empty trash."

1. Click on “Personalization” at the top of the page.
2. Click on "e-bills."
3. Change your email address.
4. Click on "Confirm” at the bottom of the page.

1. Click on “Personalization” at the top of the page.
2. Click on "Contact."
3. Change your email address.
4. Click on "Confirm” at the bottom of the page.

1. Click on the “Services” tab at the top of the page.
2. Select "Update the list of accounts you can access through BCV-net."
3. Enter the number(s) for the account(s) you wish to add/remove and click on "Send."

1. Click on the “Mobile” tab at the top of the page.
2. Select "SMS Alerts > Sign up" in the left-hand menu, and then follow the instructions.

No. You can only change your mobile number for text-message authentication by calling our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30 pm or by writing to us at BCV, Middle Office CCT 251/1833, Case Postale 285, 1001 Lausanne.

Yes. Click on "Personalization" at the top of the page, go to "Text messages" and change your number.
Click on "Confirm."

Yes. To set up this service, click on the "Mobile" tab at the top of the page. Go to "SMS Alerts > Sign up" in the left-hand menu and follow the instructions.
You can also configure services and alerts you sign up for.

Trying restarting your mobile phone; this normally solves the problem.
If it doesn’t solve the problem, please contact our Customer Service Center on 0844 228 228 (or 021 212 10 00), Mon-Fri from 7:30am to 7:30pm.

Yes, click on “Personalization” at the top of the page and go to "Text messages."
Enter your new personal ID and click on “Confirm.”

You can deactivate the text-message alerts you’re signed up for.
Click on “Personalization” at the top of the page, go to "Text messages" and click on "Deactivate."
You can then reactivate the service later.

This service is free.